Junior Systems Support (HR & Finance) - Mr Price Group

We’re looking for a Junior Systems Support team member in our Technology team.

You’d be providing first level support for our HR & Finance Business Applications by investigating errors encountered in the application and the database.

What experience we are looking for?

• Relevant IT Diploma or Degree
• 1+ Year experience in an HR or Finance support environment with strong skills in
  • SQL & Data Analysis
  • MS Excel

A day in your life?

Incident Management                        

• Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with Support & IT teams
• Ensure incidents are resolved as per SLA agreement

Risk Management                  

• Ensure Access and Master data to all applications are managed accurately
• Proactively review all environments to ensure the mitigation of risks
• Address risks identified by Internal and External audit .
• Ensuring compliance with best practice and standards           

Customer and Stakeholder Management                 

• Build a sustainable working relationship with customers to ensure good customer service
• Work with both internal and external teams to drive root cause resolution of incidents logged
• Application Environment Monitoring
• Daily monitoring of our Application Environment and Integrations between applications
• Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned