Junior Systems Support (HR & Finance) - Mr Price Group

eg. Accountant or Accounting or Kempinski



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We’re looking for a Junior Systems Support team member in our Technology team.

You’d be providing first level support for our HR & Finance Business Applications by investigating errors encountered in the application and the database.

What experience we are looking for?

  • Relevant IT Diploma or Degree
  • 1+ Year experience in an HR or Finance support environment with strong skills in
    • SQL & Data Analysis
    • MS Excel

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A day in your life?

Incident Management                        

  • Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
  • Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
  • Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with Support & IT teams
  • Ensure incidents are resolved as per SLA agreement

Risk Management                  

  • Ensure Access and Master data to all applications are managed accurately
  • Proactively review all environments to ensure the mitigation of risks
  • Address risks identified by Internal and External audit .
  • Ensuring compliance with best practice and standards           

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Customer and Stakeholder Management                 

  • Build a sustainable working relationship with customers to ensure good customer service
  • Work with both internal and external teams to drive root cause resolution of incidents logged
  • Application Environment Monitoring
  • Daily monitoring of our Application Environment and Integrations between applications
  • Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned

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