Call Center Agent, Gauteng - Ciazcon

eg. Accountant or Accounting or Kempinski



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Currently, we are searching for a Call Center Agent for Johannesburg, South Africa.

Responsibilities of this Post:

  • Answer courteously inbound calls.
  • Respond to customer inquiries.
  • Generate customer interest in the services or products offered by the company.
  • Provide personalized customer service by responding to the needs of the customers.
  • Ensure feedback from the customer to further improve customer services.
  • Manage and update customer databases with the status of each customer.

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  • Coordinate with the dispatch team to send products or provide services on time to customers.
  • Provide customers with brochures and information packages on products or services.
  • Build customer loyalty by follow-up of customer calls.
  • Manage filing, mailing, correspondence and other management tasks.

Requirements of this Post:

  • Matric Certificate.
  • Two years experience as Call Center Agent.
  • Ability to work on your own as well as in a team.
  • A great telephone manner with excellent communication skills.

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