Call Center Agent, Gauteng - Ciazcon

Currently, we are searching for a Call Center Agent for Johannesburg, South Africa.

Responsibilities of this Post:

• Answer courteously inbound calls.
• Respond to customer inquiries.
• Generate customer interest in the services or products offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve customer services.
• Manage and update customer databases with the status of each customer.

• Coordinate with the dispatch team to send products or provide services on time to customers.
• Provide customers with brochures and information packages on products or services.
• Build customer loyalty by follow-up of customer calls.
• Manage filing, mailing, correspondence and other management tasks.
  
  

Requirements of this Post:

• Matric Certificate.
• Two years experience as Call Center Agent.
• Ability to work on your own as well as in a team.
• A great telephone manner with excellent communication skills.