KDO Group Call Centre Jobs in Gauteng
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Job Description
To achieve sales volumes and manage the activities of the sales force in a team. Recruits, motivates and develops sales agents, be responsible for the overall operation and profitability of the team.
- Management of the performance of the sales/QA agents and achievement of overall productivity targets across Sales, Service and QA.
- Ensuring there is ongoing operational effectiveness and efficiency in the team and in the call center.
- Review short and long-term operating results on a daily, weekly and monthly basis, directing corrective action where required and developing a process of continuous improvement in co-operation with the KDO Group standards.
- Provide leadership, motivate and perform management functions for the call center team (agents), including selection, performance management, employee development, work assignment and prioritization, oversight/salary administration and communications.
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- Resolve problems affecting business area performance, across systems, facilities, people and process areas which are beyond the scope or ability of subordinates. supervisors/managers to solve, typically involving inter-departmental, outsourced vendors and/or resource constraint issues
- Work with Call Centre team to develop staff rosters and schedules for structured breaks, lunches and late / double shifts
- Managing direct sales
- Preparation and management of sales and sales expense budgets
- Focus on relationship building with other departments
- Regularly analyze and report on business results
- Build a highly qualified sales team through education and experience
- Priorities and plan the deployment of staff resources within a team to maximize operational efficiency
- Monitor, coach and support sales agents in acquiring technical and product knowledge skills as well as behavioral competencies to enable them to perform to their full potential
Qualifications
- Matric
- Relevant tertiary qualification (Approved by FSB)
- Diploma/Degree advantageous
- Regulatory Examination (RE) Qualification /advantageous
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Additional Information
Knowledge and skills
- Self-motivated and the ability to work without supervision
- Ability to work under pressure
- Strong interpersonal and communication skills
- Great networking skill
- FAISE knowledge
- A track record of success in having managed a life call center will serve as an advantage
- 2 years Sales Management experience- preferably in Retail/insurance/ call center environment
- Computer literacy: Word, Excel and PowerPoint (intermediate to advance level)
- Continuous improvement skills
- Financial Skills
- Good business acumen
- People Management
- Good business acumen
- Excellent verbal and written communication skills
- Sales Management
- Customer service management
- Operations Management
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