Customer Service Representative - Essity

What You Will Do

• Accurate timeous collection and reporting of key performance activities for the department;

• Conduct daily audits on order entry, pricing, master data and corporate email boxes;

• Measure and track the output of all department activities;

• Conduct root cause analysis and identify areas of service improvement;

• Standard Operating Procedure (SOP) management and maintenance for the department;

• Manage the E-commerce platforms for orders, stock levels and fulfilment on the backend;

• Updating of last-mile on E-commerce orders (dispatch and delivery to the customer);

• Manage the Jobst MTM order process from receipt of order to delivery to the customer

• Monitoring and managing the E-commerce return process.

• Work cross-functionally within the team as the need arises.

Who You Are

• Must have matric. Preferably with a post-matric qualification in the relevant field of Customer Services, Supply Chain or Business Administration;

• Minimum of 3 years experience in reporting, data analysis and E-commerce in a similar Customer Services Representative or Administrator role within the Medical Device and FMCG industry;

• Proficient in Microsoft Office with recent Advanced Excel experience,

• SAP experience and exposure to Data Entry Tools -  B1, BW and AP1 (or similar);

• Must have excellent verbal and written communication skills and be fluent in English;

• Must have analytical skills to extrapolate, analyze and present data for effective business decisions.

• Display excellent numerical reasoning with high attention to accurate details and deadline-driven.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Essity is an equal opportunity employer.