Customer Service Representative - Essity

eg. Accountant or Accounting or Kempinski

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What You Will Do

  • Accurate timeous collection and reporting of key performance activities for the department;

  • Conduct daily audits on order entry, pricing, master data and corporate email boxes;

  • Measure and track the output of all department activities;

  • Conduct root cause analysis and identify areas of service improvement;

  • Standard Operating Procedure (SOP) management and maintenance for the department;

  • Manage the E-commerce platforms for orders, stock levels and fulfilment on the backend;

  • Updating of last-mile on E-commerce orders (dispatch and delivery to the customer);

  • Manage the Jobst MTM order process from receipt of order to delivery to the customer

  • Monitoring and managing the E-commerce return process.

  • Work cross-functionally within the team as the need arises.



Who You Are

  • Must have matric. Preferably with a post-matric qualification in the relevant field of Customer Services, Supply Chain or Business Administration;

  • Minimum of 3 years experience in reporting, data analysis and E-commerce in a similar Customer Services Representative or Administrator role within the Medical Device and FMCG industry;

  • Proficient in Microsoft Office with recent Advanced Excel experience,

  • SAP experience and exposure to Data Entry Tools -  B1, BW and AP1 (or similar);

  • Must have excellent verbal and written communication skills and be fluent in English;

  • Must have analytical skills to extrapolate, analyze and present data for effective business decisions.

  • Display excellent numerical reasoning with high attention to accurate details and deadline-driven.


What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Essity is an equal opportunity employer.





How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online

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