Customer Sales & Support Representative - Sandvik

eg. Accountant or Accounting or Kempinski



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Key performance areas

  • Answer calls within the prescribed service level and assist customer with product information, resolve their queries in alignment with Sandvik processes and procedures.

  • Actively promote or sell parts and service to support customers with their needs including cold calling activity for customer retention and market share growth.

  • Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs.

  • Process customer orders timeously, expedite and follow through up to delivery.

  • Maintain high level of proactive call and follow up activity and produce high level of output to reach sales targets.

  • Provide backorder reports to customers and resolve system or order issues as and when picked to allow customer to plan production and maintenance ahead.

  • Report and escalates customer criticality 1 orders/enquiries to logistics and technical solutions providers and keep customer informed of progress.

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Profile Required

  • Matric / equivalent qualification (NQF Level 4)

  • Computer literacy – Must have skills in word processing MSWord, Excel.

  • Language – must be able to speak, read and write English to be able to communicate effectively with clients and other relevant stakeholders and to undertake self-initiated correspondence.

  • Knowledge of the processes, tools and techniques for selling goods and services over electronic channels

  • Excellent written and verbal communication skills both face to face and electronic 

 

Competencies Required

  • Demonstrate understanding and knowledge of tools and processes for selling over the phone.

  • High level of professionalism, honesty and integrity

  • Careful listening skills

  • Negotiation skills to influence internal stakeholders and customers

  • Ability to organize, prioritize and complete multiple tasks under tight time constraints, in a high-volume environment.

  • Good time management, prioritizing and organizing skills.

  • Flexible, self-motivated with demonstrated initiative and independence.

  • Positively embrace change and adapt to different/new systems and processes

  • Be able to troubleshoot, identify and initiate solutions.

  • Be able to work shifts/ standby as operationally required

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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