Nedbank IT / Telecom Jobs in Johannesburg
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Job Purpose
- Assists in improving the customer experience by gathering customer insights, analyzing data, mining information across all customer touchpoints and channels and translating it into
- actionable activities. Ensures stakeholders understand how to interpret and apply data
Job Responsibilities
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in the field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Identify opportunities to improve or enhance processes.
- Add value to Nedbank by supporting the implementation of new processes, policies and systems.
- Contribute to the achievement of team goals.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
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- Ensure team success.
- Plan and monitor business analysis.
- Ensure business analysis activities, communication approach, requirements management and analysis performance.
- Turn data into information to drive action
- Prepare and support dashboard reports containing VOC and operational metrics that are relevant to specific business units.
- Conduct and document requirements elicitation through brainstorming, prototyping, etc Ensure work is completed to plan.
- Analyze and document enterprise.
- Define the business needs.
- Assess and validate solution, requirements and organizational readiness.
- Define assumptions and constraints, specify, model, organize, priorities, verify and validate requirements.
- Conduct requirements management and communication.
- Report progress on tasks and deliverables assigned through regular feedback sessions.
- Deliver requirements outputs on time.
- Understand stakeholder needs. Participate in stakeholder identification, management and analysis.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Essential Qualifications
Preferred Qualification
Relevant qualification in Business Analysis from one of the IIBA™ Endorsed Education Providers contributing towards future certification (advantageous).
Minimum Experience Level
1 - 3 years working experience (business or IT)
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Additional Requirements
- Presents and explains customer data to internal stakeholders
- Project management and prioritization
- Cross-functional collaboration
- Ability to use advance excel/R and relevant tools to analyze data and create visuals
- Use stories to compellingly and effectively present customer feedback to stakeholders
- Well-developed ability to solve data related problems
- Growth + Client experience + Curious Mindset
- Patience & Perseverance
- Self-awareness
- Client Experience
- work with Qualtrics
- power BI
- putting date togather
- working with complaints data
- Heat Map
Type of Exposure
- Built and managed stakeholder relationships
- Completed Reports and Achieved Budgets
- Designed Workforce Planning Solutions
- Developed and Implemented Communications Strategy
- Manage internal process
- Managed Relationships
- Managed Self
- Supported Transformation, Change and continued Improvement
Technical / Professional Knowledge
- Business principles
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Project Management
- Relevant Governance controls and regulatory knowledge
- Information Technology concepts
- Usability and GUI techniques
- Problem solving skills
- Modelling (ARIS /UML)
- End -to End Innovation Lifecycle Method
- BA Body Of Knowledge
- Functions specific policies procedures and systems knowledge
- Business Analysis Descipline , Techniques and Practices
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Behavioural Competencies
- Applied Learning
- Communication
- Decision Making
- Influencing
- Resolving Conflict
- Building partnerships
- Quality Orientation
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