Field Support Engineer III - Shoprite Group

eg. Accountant or Accounting or Kempinski



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To ensure continuous IT infrastructure service delivery for IT users through timely installations and resolving issues. Roles Outcomes entails: Incident management of end user store devices,

To set-up, configure and install end point devices, i.e desktops and POS, Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations, Manage the new store opening process.

 

Roles outcomes:

  • • Incident management of end-user store devices.
  • • Reported incidents must be resolved or a workaround found within the agreed Service Level Agreement (SLA).
  • • Understand and adhere to the different levels of authority of users and accompanying SLAs (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.).

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  • • Second Line telephonic user support. Remote support by dialing into endpoint, i.e. desktop or store device.
  • • Visit with the user or site to resolve the issue. Physically doing a call-out to resolve problems at the user’s work station (third option).
  • • Ensure quality work is delivered, which will include monitoring of performance.
  • • Ensure continuous service.
  • • Take ownership of problems and progress problem resolution.
  • • Providing advice or training to users about the systems functionality, correct operation or constraints, - devising workarounds, correcting faults.
  • • To set up, configure and install endpoint devices, i.e desktops, and POS
  • • Installation and configuration of new endpoint devices, i.,e. PCs, POS
  • • Reloading of software of PCs and store endpoint devices.
  • • Ensuring integrity and security of user or endpoint data.
  • • Installation and configuration of peripherals, i.e. printers.
  • • Adhere to installation standards and configurations.
  • • Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, endpoint installations.
  • • Liaise and Manage Third Party vendors to perform installations or maintenance Comply and ensure standards are enforced.
  • • Servicing endpoint devices and peripherals.
  • • Install and configure endpoint devices as part of rollout projects.
  • • Manage the new store opening process.
  • • Engage and understand business requirements for new site layouts.
  • • Plan and facilitate installations of third-party services.
  • • Escalations of issues for planned installations. Progress communications of site installations.
  • • Installation and configuration of store endpoint devices.
  • • Manage vendor and assist with installations of Voice, Data, and wireless installations.

 

Qualifications

Essential:

  • • Matric/ Grade 12
  • • A+, N+, MCSE certification

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Experience

Essential:

  • • 3 - 5 Years experience in IT field support

 

Knowledge and Skills

Essential

  • • Microsoft products i.e: Windows, Office suite, etc
  • • Network topologies, support, and setup thereof
  • • TCP/IP Networking

 

Advantageous

  • • UNIX and Linux

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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