Trace Agent - Mr Price Money

eg. Accountant or Accounting or Kempinski



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Trace Agent - Mr Price Money





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


The Trace Agent is responsible for improving debtor contact and collections/recoveries by tracing current uncontactable customers whose accounts are in arrears.                                                                                                                                        

Key responsibilities

Tracing:

  • Tracing, locating and contacting absconded and delinquent customers to collect on overdue instalments. Assertively handle calls to difficult debtors to ensure a promise to pay (PTP) date is set. Ensure quality of work is in line with service level agreements (SLA's).

Updating Personal Information:

  • Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.


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Requirements

Education:

  • Grade: 12.

Experience:

  • A minimum of 1 Year of Experience in Collections.

Knowledge/ Skills:

  • Knowledge of Collections, Debt Recoveries, Recoveries Tracing & Tracing Tools (TU direct, XDS etc.) and Collecting and tracing.
  • Credit Life-cycle.
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