Customer Service Centre Agent, Western Cape - Shoprite Group

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.






A Must Read Article: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


The Customer Service Centre Agent will provide telephonic and email support to customers with regards to queries, complaints and product information related to in-store supermarket services, in a professional manner. To promote a positive image of the company through telephonic and written interaction.

Job Objectives

Customer Support:

  • Provide telephonic customer support and respond to emails
  • Address telephonic complaints and general queries in a professional manner and in line with set standards
  • Adhere to sound written communication principles
  • Maintain customer service standards and promote a positive image of the Company

ADVERTISEMENT

CONTINUE READING BELOW

  • Escalate complaints/enquiries/information to relevant operational level
  • Ensure complaints/questions are answered/resolved in a reasonable time-frame
  • Follow-up on customer enquiries and complaints, if applicable
  • Address complaints referred by Social Media Department and provide written and verbal feedback, according to set standards

 

Mobile and web product user support:

  • Maintain up-to-date knowledge on relevant e-product information (e.g. Air Time redemption, mobile coupon redemption, etc.) and address queries accordingly
  • Follow-up on customer complaints.

 

Administration:

  • Log all incoming calls on a Customer Feedback CRM system, according to set guidelines in real time
  • Ensure all captured information is accurate and complete
  • Report incidents according to set guidelines
  • Maintain quality control principles and recommend process improvements

Customer Service:

  • Meet client expectations and maintain quality customer service principles
  • Address customer complaints and provide necessary feedback
  • Adhere to professional telephone etiquette and principles
  • Maintain confidentiality

ADVERTISEMENT

CONTINUE READING BELOW

Working hours: 40 hours work week, scheduled any five days from Monday to Sunday, including public holidays: Mon - Sat: 08h00 - 17h00 Sun/PH: 09h00 - 17h00

Qualifications

Matric (Grade 12)

Experience

5 years + Consumer complaint resolution environment 5 years + Inbound and outbound call centre Retail complaints experience would be very advantageous

Knowledge and Skills

3 years of world-class customer service principles

ADVERTISEMENT

CONTINUE READING BELOW


How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top

© 2020 - 2022 JobSearch South Africa - Jobs In South Africa

Powered by Yaks Baker

x
advertise