Smith & Nephew Sales / Marketing Jobs in KwaZulu-Natal
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An opening has arisen for a Sales Representative in Durban. The incumbent is responsible for the successful launch, promotion and sales of his/her specific product range to Orthopaedic Surgeons. Continuing education in the correct application and usage of these products in the sales territory allocated to the incumbent is paramount.
The incumbent reports to the Regional Sales Manager responsible for his/her allocated territory.
Key Performance Areas:
To attain and exceed targeted sales.
To develop and maintain a regular calling pattern and to report accordingly.
To ensure that all customers are fully cognisant of the product range.
To attend theatre cases to give technical advice.
To monitor competitor activity.
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Key Functions:
Is responsible for attaining and exceeding targeted sales for the products to be sold in her/her area. These products will be promoted and sold to the following outlet types:
Orthopaedic Surgeons
Private hospitals and clinics
Provincial Hospitals
Military hospitals
Other outlets specified by his/her Manager.
Develops a routine calling pattern for all customers within own area as follows:
Theatre operating days
Appointments in rooms
An appointment diary is maintained and continuously updated
A quarterly business plan to ensure coverage of territory is submitted to the Regional Sales Manager and broadly outlines an overall plan to ensure total coverage of all outlets in the forthcoming quarter, with an emphasis on objectives set out by Marketing at the beginning of each quarter.
Is responsible for ensuring that all key customers are fully cognisant of the product range, product users and correct product application:
a) Calling and detailing in a one-on-one environment
b) In-service training sessions
c) Use of audio visual training aids, promotional literature and journal reports.
d) Practical demonstrations.
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Contacts with People:
Internal:
Sales Manager – obtaining and providing any relevant information
Loan Set Controller – Follow up on loan sets and managing stock queries
Customer Services – providing implant usage information for billing purposes
External:
Orthopaedic Surgeons - attending cases, consolidating usage, conducting workshops and product demos
Theatre Nurses – Working with theatre nurses to ensure that cases run smoothly, ensuring that product usage is accurate after every case
Minimum Requirements:
Education:
Matric Qualification
Degree within the Faculty of Health Sciences
Experience:
Previous Sales Experience in Medical Devices
Competencies Required
Good communication skills in the required language, mature personality to enable him/her to deal with medical professionals on an acceptable basis
Uses links in network to send information
Uses every available opportunity to maintain contact with customers
Demonstrates up-to-date knowledge in own specified area
Translates theory into practical application
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Personal Traits
Energetic
Responsible
Confident
Honest
Compliance
Follows all company procedures in this regard and completes all training on time
Reports any known or suspected breaches
Complies with local and international regulations in this regard
Health Safety & Environment
Follows all company procedures in this regard and completes all training on time
Reports any known or suspected breaches
Good Manufacturing/Distribution Practice
Follows all company procedures in this regard and completes all training on time
Reports any known or suspected breaches
Complies with all GMDP as relevant to the job description
Quality Assurance and Regulatory Affairs
Follows all company standard operating procedures in this regard
completes all training on time
reports any breaches immediately
Product Complaints – Reports within 24 hours of becoming aware of complaint
Where applicable seeks the appropriate approvals from the local QA/RA Department
Follows and complies with all applicable legislation
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