Housekeeping Supervisor - Mount Nelson Hotel

After a day of discovery, our beautiful rooms, suites and cottages are the perfect place for our guests to dream of adventures still to come. Our remarkable Housekeeping team ensures each space is worth writing home about. If you have exceptional attention to detail, consistency of service standards and the determination to exceed our guests’ expectations, we would love to hear from you.

Mount Nelson Hotel is looking for a Supervisor to join the Housekeeping team

• Supervise and direct the daily activities of staff to enable the efficient and smooth operation of the department.

• Prepare and distribute room assignments to the Housekeeping staff and allocate work sections to the room attendants.

• Investigate complaints regarding housekeeping service and equipment, record and report through appropriate channels and ensure a follow up is done to close any open glitches

• Implement service standards regarding cleanliness, amenities and maintenance in rooms and ensure adherence to these.

• Efficiently use and manage the inventory of supplies, linen, and equipment.

• Assist in monitoring and controlling the consumption of guests and cleaning supplies, and devise methods for optimal usage of cleaning supplies.

• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.

• Assist Housekeeping Management in monitoring staff productivity.

• Coordinate with Front Office on releasing of rooms and special guest requests.

• Assist with the required training of all Housekeeping personnel.

• Assist with Laundry duties as and when required.

• Check rooms, common areas (including hokkies, stairways, corridors, and lounge areas) and other back of house areas are kept neat, tidy and free from obstruction and in accordance with hotel standards.

• Ensure proper control, storage, and maintenance of stock and operating equipment by monitoring stock holding and usage to ensure minimum losses/breakages.

• Ensure that all repairs and maintenance issues that need attention are reported to the relevant parties and logged on QMS.

• Check rooms daily using the LQA checklist for arrival and occupied rooms.

• Ensure fresh flowers are replenished in arrival and occupied rooms.

• Ensure correct gifting is placed in guest arrival rooms.

• Check that all staff members report for work as per the roster and report any absenteeism to management.

• Ensure the uniform, nametags, and personal appearance of housekeeping staff are clean, hygienic, professional and in compliance with company policies and procedures.

• Ensure all staff adhere to the company policies and procedures, to report any shortcomings to management and take appropriate disciplinary action.

• Ensure that room status and any changes of status throughout the day are reported to the office coordinator and inspected in the system.

• Assist with administrative duties as and when required.

• Inspect all assigned areas on a daily basis ensuring that all areas are cleaned and maintained according to company standards.

• Assist with OE stock take as and when required.

Requirements

• Previous hospitality background – Luxury or 5-star background preferred.

• To have a minimum of 2 years of suitable work experience in a similar role.

• Previous experience with supervising a team.

• Knowledge of Housekeeping operations.

• Good knowledge of hygiene, safety and security, use of chemicals, and cleaning equipment.

• Excellent knowledge of Housekeeping tasks & practices – bed-making, dusting, arranging guest supplies etc.

• Computer knowledge essential.

• Excellent customer orientation.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events