Account Maintenance Officer - Capitec Bank

eg. Accountant or Accounting or Kempinski



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Purpose Statement

  • To provide maintenance service support in relation to accounts; action and maintain any changes to accounts focusing on sustainable value, optimal productivity, and end-to-end customer satisfaction.

Experience

Minimum:

  • 2 – 3 years administrative experience related to FICA requirements in a client /service focussed environment including

    • Liaising with external and internal customers

    • Accurately checking and processing detailed information

Ideal:

  • 1 – 2 electronic banking and credit card experience 

  • In business banking or retail banking

  • Working with systems such as BaNCS, BancsConnect, Debit Card (Postilion), Credit Card Prime & On-line systems, Footprints, CIPRO, ODS reports, On Base

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Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • Diploma in Accounting - Financial Accounting or Banking

Knowledge

Minimum:

  • Understanding of business / commercial Banking

  • Good knowledge and understanding of business /company documentation requirements

  • FICA regulatory requirements

  • Client/service principles and practice: customer focused

  • Administration and document management practices

Ideal:

  • Understanding of Business Bank products and service range 

  • Call Centre system & reporting, BaNCS, BancsConnect, Debit Card (Postilian), Credit Card Prime & On-line systems, Footprints, CIPRO, ODS reports, On Base  

Skills

  • Communications Skills

  • Attention to Detail

  • Computer Literacy (MS Word, MS Excel, MS Outlook)

  • Administration Skills

  • Planning, organising and coordination skills

Competencies

  • Achieving Personal Work Goals and Objectives

  • Achieving Personal Work Goals and Objectives_Driving for Results

  • Coping with Pressures and Setbacks_Maintaining Work-Life Balance

  • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

  • Analysing_Evaluating and Implementing Ideas

  • Coping with Pressures and Setbacks_Managing Stress

  • Following Instructions and Procedures_Accepting Direction

  • Delivering Results and Meeting Customer Expectations_Serving Customers

  • Achieving Personal Work Goals and Objectives_Accepting Responsibility

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  • Adapting and Responding to Change_Acting as a Champion for Change

  • Following Instructions and Procedures_Following Policies and Procedures

  • Working with People_Resolving Conflict

  • Adapting and Responding to Change

  • Achieving Personal Work Goals and Objectives_Driving Continuous Improvement

  • Analysing

  • Presenting and Communicating Information

  • Following Instructions and Procedures

  • Following Instructions and Procedures_Managing Risk

  • Working with People_Teaching

  • Presenting and Communicating Information_Communicating Effectively

  • Working with People_Demonstrating Self-Insight and Awareness

  • Working with People_Attentive Listening

  • Following Instructions and Procedures_Managing Meetings

  • Following Instructions and Procedures_Working Safely

  • Analysing_Thinking Broadly

  • Presenting and Communicating information_Presenting and Public Speaking

  • Analysing_Solving Complex Problems

  • Delivering Results and Meeting Customer Expectations_Championing Customer Needs

  • Analysing_Using Math

  • Working with People_Sharing Information

  • Adapting and Responding to Change_Adapting to Change

  • Analysing_Working with Financial Information

  • Working with People_Adapting to Others

  • Working with People_Showing Caring and Understanding

  • Analysing_Critical Thinking

  • Adapting and responding to change_Working with Diverse Populations

  • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

  • Analysing_Testing and Troubleshooting

  • Analysing_Reading Effectively

  • Following Instructions and Procedures_Managing Time

  • Coping with Pressures and Setbacks

  • Working with People_Demonstrating Appreciation

  • Adapting and Responding to Change_Supporting Change

  • Achieving Personal Work Goals and Objectives_Pursuing Self-Development

  • Working with People_Building and Supporting Teams

  • Working with People_Assessing and Understanding People

  • Working with People_Managing from a Distance

  • Coping with Pressures and Setbacks_Displaying Confidence and Composure

  • Working with People_Supporting Coworkers

  • Adapting and Responding to Change_Working with Ambiguity

  • Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance

  • Delivering Results and Meeting Customer Expectations

  • Working with People

Conditions of Employment

  • Clear criminal and credit record

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How To Apply

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