Receptionist at Coca-Cola Beverages South Africa

Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity within the Head Office space. We are looking for a talented individual with relevant skills and experience as a Receptionist, based in Midrand. The successful candidate will report directly to the PA of the PAC Director. To operate the switchboard, attend to front desk visitors, and provide administrative support.

Key Duties & Responsibilities

• Manage General Administration for the site.
• Operate the switchboard & switchboard system to ensure professional internal and external public relations service at all times.
• Proper screening of calls and transferring of calls to the appropriate person/department. Never give out Directors cell phone nos.
• Attend to internal & external visitors in a focused business and hospitable way, while observing security procedures.
• Provide administration support by recording and giving messages accurately.
• Attend to management requests in respect of long-distance and sometimes international calls. PA to PAC & HR Director Receptionist
• Provide administration support to internal customers related to telephone problems and new lines. Handle and ensure the internal and external post is distributed to the correct recipients.
• Ensure adequate housekeeping of meeting rooms and boardrooms;
• Manage meeting facilities and ensure that rooms are efficiently equipped with relevant resources.
• Facilitate orders for boardroom supplies and stationery when required. Creation of PO’s for the site KEY ATTRIBUTES AND

COMPETENCIES

• Ability to work in a pressurized environment and to ensure minimum switchboard downtime.
• A pleasant verbal ability, communication skills, and self-confidence.
• Manage call capacity to ensure no calls are dropped. Professional telephone techniques, etiquette, and interpersonal skills.
• Good administration and PC skills.
• Diplomacy in respect of complaining customers.
• Punctuality is vital.
• Highly presentable/ Professional groomed at all times.
• Must be a highly motivated individual who is the face of the company.
• Must understand and be willing to develop by learning new regions/sites and assist in an efficient manner. Get to know CCBA address, CCSA, PE address or main site receptions, etc. Understand we are bottlers and direct Coca-Cola queries to Parktown.
• Take an interest in understanding who VIP customers are and what protocol would be in terms of receiving them.
• Must take pride in managing the boardrooms on site and keeping them in good standard at all times. Stocking up flipcharts, whiteboard markers, batteries for remotes - for the venues?
• Must take pride and “own the space” in reception. Take pride in the fridges, ensure they are always stocked.
• Customer complaints are critical, ensure they are addressed.

Skills, Experience & Education

QUALIFICATIONS / EXPERIENCE

• Computer skills on MS Word, Excel & Outlook
• SAP User knowledge will be advantageous
• A grade 12 qualification
• A receptionist or similar qualification
• At least 3 year’s receptionist and/or similar experience