Customer Service Agent - WNS Global Services

eg. Accountant or Accounting or Kempinski



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Job Description

  • Identify and understand customer needs to consistently provide a high-quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer inquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organization.
  • Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
  • Operate customer-related information systems to maintain and secure records.
  • Contribute to the success of the team and the business by achieving personal targets.
  • Adhere to the company and department standards, policies, and procedures.

Qualifications

  • Grade 12 / Matric
  • Minimum of 6 months call center experience in a service environment
  • UK call center experience advantageous

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Additional Information

Required Skills:

  • Computer literacy
  • Proficient in MS Word, Email and good typing speed
  • Neutral accent with excellent verbal and written English communication skills

Competencies:

  • Customer service orientation
  • Results-driven
  • Quality focus
  • Ability to work under pressure
  • Ability to adapt to constant changes
  • Ability to work in teams
  • Empathetic

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