IT Technical Specialist - Shoprite Group

eg. Accountant or Accounting or Kempinski



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Job Objectives    

Define Store IT Designs

  • Collaborate with Properties & Store designers to agree on floor plans for IT requirements and incorporate IT equipment
  • document, distribute and ensure Files Services understands the agreed store layouts and checkout and counter standards.

Setup and maintain Technical Training Manual

  • Document and maintain Shoprite Specific IT installation & Configuration training material
  • Maintain the quality of Shoprite IT training material for FS Engineers and individuals to ensure the correct skills, knowledge, and behaviour is embedded
  • Design and provide guidance on practical assessments
  • Maintain and implement training activities with the specific aim to increase and improve skills and efficiencies
  • Setup and maintain an Online Technical Induction program for Field Engineers
  • Maintain Test and Training lab with current store equipment

Technical Problem Investigations

  • Assist Service Management, Vendors and Application teams with Technical Problem Management
  • Simulate technical problems in a lab environment to test possible solutions
  • Investigate options to reduce IT hardware footprint in stores
  • Explore alternative solutions with current hardware to reduce the cost of infrastructure

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Hardware & Software Validation

  • Validate Hardware and Software changes in a lab environment prior to Proof of Concept (POC)
  • Maintain historical records by documenting hardware and software changes and revisions, eg Firmware, CDS, etc
  • Assist with automation of endpoint changes to reduce travel expenses

Collaboration

  • Assist Divisional resources to assist with instore investigations, training guides, POC’s
  • Provide Technical mentorship to Field Engineers
  • Collaborate with other technical teams, vendors and operations

POC Process

  • Facilitate POC lifecycle from end to end or new Hardware and Software
  • Ensure OLA’s are honoured/met across IT disciplines Escalate delays to relevant process owner/business unit
  • Document findings and distribute signed off documents to relevant recipients

Qualifications    

Essential:

  • Grade 12
  • A+ or N+ Certification
  • MCSE certification

Experience    

Essential:

  • 5 years experience in IT Field Support
  • 3 years experience in People Management
  • 2 years experience in Stakeholder Management
  • Vendor Management experience
  • Project Management experience

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Knowledge and Skills    

Essential:

  • MSO365 Microsoft products i.e.: Windows, Office suite etc.
  • Networks topologies, support and set up thereof
  • Technical Report Writing
  • ITIL exposure

Additional Requirements:

  • Code 8 Driver's Licence
  • In possession of a valid Passport
  • Must be able to travel vast distances and be away from home for periods at a time
  • Saturday & Sunday work required as per timetable

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