IT Technical Specialist - Shoprite Group

Job Objectives    

Define Store IT Designs

• Collaborate with Properties & Store designers to agree on floor plans for IT requirements and incorporate IT equipment
• document, distribute and ensure Files Services understands the agreed store layouts and checkout and counter standards.

Setup and maintain Technical Training Manual

• Document and maintain Shoprite Specific IT installation & Configuration training material
• Maintain the quality of Shoprite IT training material for FS Engineers and individuals to ensure the correct skills, knowledge, and behaviour is embedded
• Design and provide guidance on practical assessments
• Maintain and implement training activities with the specific aim to increase and improve skills and efficiencies
• Setup and maintain an Online Technical Induction program for Field Engineers
• Maintain Test and Training lab with current store equipment

Technical Problem Investigations

• Assist Service Management, Vendors and Application teams with Technical Problem Management
• Simulate technical problems in a lab environment to test possible solutions
• Investigate options to reduce IT hardware footprint in stores
• Explore alternative solutions with current hardware to reduce the cost of infrastructure

Hardware & Software Validation

• Validate Hardware and Software changes in a lab environment prior to Proof of Concept (POC)
• Maintain historical records by documenting hardware and software changes and revisions, eg Firmware, CDS, etc
• Assist with automation of endpoint changes to reduce travel expenses

Collaboration

• Assist Divisional resources to assist with instore investigations, training guides, POC’s
• Provide Technical mentorship to Field Engineers
• Collaborate with other technical teams, vendors and operations

POC Process

• Facilitate POC lifecycle from end to end or new Hardware and Software
• Ensure OLA’s are honoured/met across IT disciplines Escalate delays to relevant process owner/business unit
• Document findings and distribute signed off documents to relevant recipients

Qualifications    

Essential:

• Grade 12
• A+ or N+ Certification
• MCSE certification

Experience    

Essential:

• 5 years experience in IT Field Support
• 3 years experience in People Management
• 2 years experience in Stakeholder Management
• Vendor Management experience
• Project Management experience

Knowledge and Skills    

Essential:

• MSO365 Microsoft products i.e.: Windows, Office suite etc.
• Networks topologies, support and set up thereof
• Technical Report Writing
• ITIL exposure

Additional Requirements:

• Code 8 Driver's Licence
• In possession of a valid Passport
• Must be able to travel vast distances and be away from home for periods at a time
• Saturday & Sunday work required as per timetable