Kaelo Engage Customer Service Jobs in Cape Town
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The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring the retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
Building and maintaining relationships with clients and key personnel within key account companies
Conducting reviews and needs-based research to ensure clients are satisfied with products and services
Identify and implement up-sell and cross-selling opportunities
Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven
Manage a portfolio of clients in accordance with the agreed Service Level Agreement
Develop and enhance retention and growth strategies
Develop, maintain and improve consistent client communication and engagements
Track, measure, and evaluate the effectiveness of CRM processes within each client
Review, analyze reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
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Manage and strengthen the relationship with all clients in the portfolio
Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
Ensure that all events are monitored in accordance with the allocated budget
Document all meetings and ensure clients receive feedback within agreed upon turn-around times
Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo
Qualifications
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
- Customer-facing experience
- Health care industry experience
- Facilitation and presentation experience
- Service and sales experience
- Event and knowledge management
PREFERRED
- Education and or training background
EDUCATION :
QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
- Grade 12 matric
PREFERRED
- Relationship management
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
- Report writing skills
- Process skills
- PowerPoint and presentation skills
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Additional Information
- Accountability
- Action orientated
- Communication
- Business writing and presentation skills
- Problem-solving skills
- Creative thinking
- Strong relationship skills
- Growth and development mind-set
- Planning and organization
- Resilient and adaptive
- Systems thinking and connecting ability
- Professional and brand-conscious
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