Human Resources Officer - One&Only Resorts

eg. Accountant or Accounting or Kempinski

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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™ and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art, and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and Winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences.

The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it’s our passion

Working closely with the HR Manager to ensure Human Resources, Industrial Relations, and Recruitment Services are executed efficiently and effectively by providing the necessary support to all colleagues and Department Heads. The successful colleague is to contribute to a progressive and service-orientated Human Resources function by ensuring that all Human Resources processes and services are carried out fairly and with consistency following Resort Policies and Procedures and Local Law.


  • Own the end-to-end recruitment process in consultation with Departmental Managers and HR Management and ensure compliance.

Employment Equity

  • Assist HR Management to establish and maintain the EE Forum. Implementation and monitoring of objectives as well as annual reporting.




  • Maintain all employee profiles on SAGE300 People and ESS, action and load new starters, promotions, and terminations, assign user login details, leave management, and monthly reports.

  • Manage the onboarding process and relevant paperwork, drafting of offer letters and contracts, references, background and verification checks.

  • Manage the Termination process including exit interviews. Preparing and completing all paperwork, analyzing the feedback received to establish trends or raise any concerns.


  • Manage and maintain HR Systems; UNIS biometric system, Tractech Time and Attendance, and the HR SAP System.

  • Ensure accuracy of system data, pull reports, load or terminate users, assign user rights and access, identify absenteeism rates or trends, assist with timesheet queries and ensure system training needs are identified and conducted as and when needed.

Industrial Relations

  • Assist with coordination and arrangement of IR consultations, disciplinary inquiries, investigations and grievances, distribution of communication, coordination of IR training, coordinate record keeping, scheduling of all warnings, hearings, disputes, etc, and ensure the full record of all processes are captured and filed.


  • Drive a strong service culture within the HR department

  • Ensure that the HR service delivery is available at all times

  • Management of relationships with external service suppliers as well as colleagues and management

  • Clear communication and accessibility of policies and procedures once rolled out

  • Ensure quick turnaround time on all service delivery

  • Ensure that all filing is logged and filed timeously

  • Manage HR related administration including colleague files

  • Maintain confidentiality of employee and resort information, records, and files.

  • Assist with HR reports and HR Audits

  • Perform other duties as requested by management



Required Skills, Experience, And Qualifications

  • Tertiary Qualification in Human Resources

  • SAGE300 People Payroll Software Experience

  • 2-3 years Human Resources experience

  • Excellent written and oral communication skills

  • Excellent telephone/email etiquette and interpersonal communication skills.

  • Strong administrative skills with attention to detail

  • Excellent computer and typing skills with Microsoft Office proficiency

  • Ability to work efficiently in a fast-paced environment

  • Ability to use initiative and be proactive

  • Strong planning and organizational skills with the ability to prioritize and multitask

  • Ability to work as part of a team

We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.



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