EMS Call Centre Agent - Clinix Health Group
Call Centre Jobs In South Africa 2024Jobs In Johannesburg 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Free Tuition Scholarships to Study in UK, US etc.
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Specification
- Answer telephone calls efficiently/promptly (with the least delay possible), in a well-spoken, articulate and professional manner without keeping the customer waiting unnecessarily.
- Route calls to the appropriate persons/departments, as per the Hospital telephone list.
- Where persons/departments are unavailable/inaccessible, take complete and accurate messages and relay these messages to the correct persons/departments timeously.
- Deal with general enquiries, where possible, in a professional and helpful manner, escalating enquiries to the Reception Supervisor, or relevant person, where unable to assist.
- Attend to telephonic customer complaints professionally before escalating to the relevant department for resolution.
- Maintain patient confidentiality in all daily duties.
- Report all faulty telephone equipment and lines immediately.
- Assist with general enquiries from customers, where possible.
- Attend to general administration duties (for example, filing, and faxing and typing, on instruction from the Fleet Manager).
ADVERTISEMENT
CONTINUE READING BELOW
Requirements
- Grade 12 Pass.
- Relevant secretarial/administration course/certificate.
- 1 to 2 year Call Center experience.
- Computer proficiency – MS Office.
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.