EMS Call Centre Agent - Clinix Health Group

eg. Accountant or Accounting or Kempinski



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EMS Call Centre Agent - Clinix Health Group





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Specification
  • Answer telephone calls efficiently/promptly (with the least delay possible), in a well-spoken, articulate and professional manner without keeping the customer waiting unnecessarily.
  • Route calls to the appropriate persons/departments, as per the Hospital telephone list.
  • Where persons/departments are unavailable/inaccessible, take complete and accurate messages and relay these messages to the correct persons/departments timeously.
  • Deal with general enquiries, where possible, in a professional and helpful manner, escalating enquiries to the Reception Supervisor, or relevant person, where unable to assist.
  • Attend to telephonic customer complaints professionally before escalating to the relevant department for resolution.
  • Maintain patient confidentiality in all daily duties.
  • Report all faulty telephone equipment and lines immediately.
  • Assist with general enquiries from customers, where possible.
  • Attend to general administration duties (for example, filing, and faxing and typing, on instruction from the Fleet Manager).


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Requirements
  • Grade 12 Pass.
  • Relevant secretarial/administration course/certificate.
  • 1 to 2 year Call Center experience.
  • Computer proficiency – MS Office.
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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

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