EMS Call Centre Agent - Clinix Health Group

eg. Accountant or Accounting or Kempinski



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Specification
  • Answer telephone calls efficiently/promptly (with the least delay possible), in a well-spoken, articulate and professional manner without keeping the customer waiting unnecessarily.
  • Route calls to the appropriate persons/departments, as per the Hospital telephone list.
  • Where persons/departments are unavailable/inaccessible, take complete and accurate messages and relay these messages to the correct persons/departments timeously.
  • Deal with general enquiries, where possible, in a professional and helpful manner, escalating enquiries to the Reception Supervisor, or relevant person, where unable to assist.
  • Attend to telephonic customer complaints professionally before escalating to the relevant department for resolution.
  • Maintain patient confidentiality in all daily duties.
  • Report all faulty telephone equipment and lines immediately.
  • Assist with general enquiries from customers, where possible.
  • Attend to general administration duties (for example, filing, and faxing and typing, on instruction from the Fleet Manager).

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Requirements
  • Grade 12 Pass.
  • Relevant secretarial/administration course/certificate.
  • 1 to 2 year Call Center experience.
  • Computer proficiency – MS Office.

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