Trace Agent - Mr Price Money

eg. Accountant or Accounting or Kempinski



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The Trace Agent is responsible for improving debtor contact and collections/recoveries by tracing current uncontactable customers whose accounts are in arrears.                                                                                                                                        

 

Responsibilities

Tracing:

  • Tracing, locating and contacting absconded and delinquent customers to collect on overdue installments. Assertively handle calls to difficult debtors to ensure a promise to pay (PTP) date is set. Ensure quality of work is in line with service level agreements (SLA's).

Updating Personal Information:

  • Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.                                                                                            

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Requirement

Education:

  • Grade: 12.

Experience:

  • A minimum of 1 Year Experience in Collections.

Knowledge/ Skills:

  • Knowledge of Collections, Debt Recoveries, Recoveries Tracing & Tracing Tools (TU direct, XDS etc.) and Collecting and tracing.
  • Credit Life-cycle.

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