Telesales Clerk, Transpharm Pretoria - Shoprite Group

eg. Accountant or Accounting or Kempinski



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Telesales Clerk, Transpharm Pretoria - Shoprite Group





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Purpose of the Job

To assist clients telephonically (Inbound calls) and electronically by taking their orders. Performing outbound calls in order to promote and sell products to clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling and cross-selling/upselling.

Job Objectives

  • Receive phone calls or faxed orders and accurately capture them onto the system
  • Phone Customers for orders and capture onto the system.
  • Identify and process misprints
  • Rebook missing invoices
  • Invoices prioritized / sorted per route
  • Customer service and relationship building
  • Finding missing stock
  • Timeous completion of tasks
  • Accuracy of credit processing
  • Giving customers feedback in regards to queries
  • Closing deals over the telephone


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  • Perform outbound calls to promote products / campaigns
  • Quick turnaround time
  • Quality & accuracy of action taken / information provided
  • Reduce the number of drop calls to zero
  • Meeting daily targets

Qualifications

  • Grade 12 qualification

Experience

  • Inbound call centre experience required
  • Outbound call centre experience required
  • Experience in client retention and sales advantageous

Knowledge and Skills

  • Pharmaceutical product knowledge advantageous
  • Good telephone etiquette
  • Computer literate: MS Office
  • Target driven
  • Ability to perform under pressure
  • Negotiation skills
  • Ability to work in a team
  • Multilingual (English and two other South African languages)


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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

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