Customer Service Coordinator - AVI Limited

A vacancy for a Customer Service Coordinator has become available within Ciro. The successful incumbent will be based at the Ciro’s Bryanston Office in Johannesburg. The Customer Service Coordinator will report to the National Call Center Manager.

Key Performance Areas:

Sales Support

• Substitute for telemarketing when an agent is absent on leave or an operational requirement exists
• Administer and coordinate new business, unit opening, and installations, and all related paperwork.
• Assist with Pipeline report.
• Coordinate and plan changes to the current call cycles.
• Compile Customer Sales proposals
• Co-ordinate Customer Queries
• Coordinate new store rollouts
• Manage the Data Base of correct Rep codes, areas, and telemarketer.

Administration

• Processing all Marketing orders for customers and POS material.
• Assist in maintaining the Equipment database

• Coordinate Data base-allocating of correct rep codes to areas
• Ensure all Technical schedules and contracts are re–signed by consultants
• Liaison with AR daily (Regional accounts on hold, verification of credit requests, verification of billing, credit applications, and monitoring of accounts opening.)
• Vehicle checks and monthly reports. Vehicle Administration
• Assist with Office Admin/Sale’s Admin functions where required

Technical

• Liaise with the Technical Coordinator on pre-opening inspections
• Liaise with the Technical Coordinator for Monthly meetings
• Coordinate Regional Demo account
• Send through Equipment forecast to technical
• Assist in the management of the Install Equipment database and the clean-up associated with this
• Processing of all Equipment schedules for consultants

Reporting

• Monthly reporting (Quarterly Customer reviews, monthly Sales reports, Weekly invoice monitor reports, and Demo accounts)
• Monthly reporting of POS material sent out to customers

Site Coordination

• Receiving of Customers at reception if operationally required

Experience:

• At least 2 years experience in an Office Admin and Support role
• Experience in telemarketing would be advantageous
• relevant foodservice customer and product knowledge

Qualifications:

• Grade 12 or equivalent

Knowledge:

• Experience and understanding of OOH sales environment
• Excel – Advanced
• Advanced Computer Literacy
• SAP Experience essential

Competencies:

• Meeting Deadlines
• Attention to detail
• Planning & Organising
• Keeping Commitments
• Documenting Facts
• Building Relationships
• Staying Composed
• Working together