Teller E - FirstRand Bank

About us, purpose, experience and qualifications

about us

• make a promise
• be deeply invested
• value our differences
• build trust, not territory
• have courage
• always do the right thing
• stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

purpose

To provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.

experience and qualifications

• Minimum qualification : NQF 4 Qualification
• Minimum years of relevant experience : Relevant NQF 5 qualification as prescribed by theFinancial Services Board
• RegulatoryExam qualification
• Anappropriate recognised business Diploma or Higher Certificate at NQF level 6

additional requirements

In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check.

responsibilities

• Achievenet profit growth for business
• Manageaverage Rand value of differences to minimise losses to the business
• Managethe Service Quality of the Branch through the Branch's Service Quality BalancedScorecard
• Managethe migration of accounts from transactional to Self Service
• Compliancewith procedures and processes contained in the Golden Rules.
• Managethe efficiencies for tellers through Number of differences, average number oftransactions
• Manageown development to increase own competencies
• Connectwith our customers by living up to our brand promise of how can we help you?, atall times. Treat customers as you would want to be treated
• Conversewith our customers in a way that they fully understand and provide helpfulsolutions and products based on their needs
• Conductmyself in an ethical manner at all times
• Takeownership of solving our customers problems or queries as efficiently andquickly as possible
• Adhereto the TCF (Treating Customers fairly) principles in all that you do
• Managethe growth of active customer Account Base to increase client base throughleads
• Contributeto the increase of the Customer Engagement Score of branch
• Useopportunities identified to increase market share
• Ensureactivities support cost containment and reduction
• Manageactual Rand value of shortages to minimise losses to the business Volume andValue
• CashMigration measure the total in branch migratable cash transactions
• Optimizeevery customer interaction to migrate or convert customer to echannels and orencourage use of digital and self-service channels

• Alwayscomply with procedures and processes contained in the relevant businessguidelines
• Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience
• ImproveOFV Identification process and procedures within area of responsibility
• Improvecompliance to process and procedures within area of responsibility
• Demonstratesbehaviour in support of the organizational values
• Takesaccountability for own performance, personal and career development
• Contributeto the overall effectiveness and success of the team
• Maintainan ability to adapt to ever changing business and customer needs
• Achievementof an acceptable tracked efficiency as measured by the teams eRatio
• Improveknowledge and competencies by completing role specific training