Receptionist, Spa - Fancourt

eg. Accountant or Accounting or Kempinski

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Our Spa is now accepting applications for a Receptionist – someone who can assist the team to enhance the level of service and to uplift the service journey of the guest.

The ideal candidate must be customer focused, a team player, must have good communication skills, be well presented, friendly and have a keen attention to detail.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

  • Managing all activities related to the Guests experience,
  • Attending to Guest requests, queries and complaints,
  • Handling cash and credit card transactions in a confidential manner,
  • Balancing the cash float issued and completing banking procedures,
  • Receiving and handling reservation enquiries and bookings,
  • Handling incoming and outgoing calls and fulfil switchboard duties,
  • Recommend and sell treatments and beauty products.



We consider the following as essential:

Qualifications & Experience:

  • Grade 12 or equivalent, coupled with 1 year experience as a Receptionist or in a front office in a 4* or 5* hotel and/or spa environment,
  • Working knowledge of MS Office Suite,
  • A Tourism / Hospitality / Customer Service qualification and working knowledge of any booking and point-of-sales system will be advantageous.

Adverse working conditions:

  • Must be prepared to work weekends & Public holidays,
  • Must be prepared to work shifts.



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