Service Desk Technician - StaffGrid

Candidate Responsibilities will include:

The Candidate will be working in a service desk / call centre environment and having a team player is very important. The successful

candidate will report to the Service Desk Manager.

• Accurately communicate via telephone, Team Viewer, Any Desk, Email, Skype in clear informative written English, without the use of jargon
• Provide excellent service to customers and meet expectations based on agreed processes
• Manage all incidents, maintain resolution times as specified in the company service level agreement
• Own customer issues through to resolution and to recognize when to escalate
• Provide reports as and when required.
• Ensure all service calls are closed on time
• Assist the Service Desk Manager with ad-hoc projects and tasks from time to time.
• Keep job cards updated with clear informative written English, without the use of jargon.
• Establish/ Maintain contact with onsite technicians to assist with anything required.
• Constructively participate as a member of the wider team
• Ensure protection of the company's interests always and in all circumstances
• Take all practicable steps to ensure personal safety and the safety of others.
• Demonstrate professional skill and a high standard of fairness and integrity
• Record, analyse and classify customer concerns
• Creating, resolving and reassigning tickets.
  
  

Candidate Minimum Requirements:

• Excellent written and verbal communication skills
• Information technology system support skills
• Excellent Microsoft Office skills
• Networking skills
• Professional approach
• Commitment to customer service
• Able to work under high pressure
• Grade 12/ NQF4
• N+/A+ would be HIGHLY advantageous
• Previous Experience, certificate, diploma or a degree in Information Technology
• At least 1years previous experience in a call center/ Service desk environment.