Service Desk Technician - StaffGrid

eg. Accountant or Accounting or Kempinski



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Candidate Responsibilities will include:

The Candidate will be working in a service desk / call centre environment and having a team player is very important. The successful

candidate will report to the Service Desk Manager.

  • Accurately communicate via telephone, Team Viewer, Any Desk, Email, Skype in clear informative written English, without the use of jargon
  • Provide excellent service to customers and meet expectations based on agreed processes
  • Manage all incidents, maintain resolution times as specified in the company service level agreement
  • Own customer issues through to resolution and to recognize when to escalate
  • Provide reports as and when required.
  • Ensure all service calls are closed on time
  • Assist the Service Desk Manager with ad-hoc projects and tasks from time to time.
  • Keep job cards updated with clear informative written English, without the use of jargon.
  • Establish/ Maintain contact with onsite technicians to assist with anything required.
  • Constructively participate as a member of the wider team
  • Ensure protection of the company's interests always and in all circumstances
  • Take all practicable steps to ensure personal safety and the safety of others.
  • Demonstrate professional skill and a high standard of fairness and integrity
  • Record, analyse and classify customer concerns
  • Creating, resolving and reassigning tickets.

Candidate Minimum Requirements:

  • Excellent written and verbal communication skills
  • Information technology system support skills
  • Excellent Microsoft Office skills
  • Networking skills
  • Professional approach
  • Commitment to customer service
  • Able to work under high pressure
  • Grade 12/ NQF4
  • N+/A+ would be HIGHLY advantageous
  • Previous Experience, certificate, diploma or a degree in Information Technology
  • At least 1years previous experience in a call center/ Service desk environment.

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