Service Representative - Telkom SA Limited

eg. Accountant or Accounting or Kempinski



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Core Description

To render an efficient debt collection service in order to meet Telkom's business objectives and to manage debtors effectively through sound credit management principles.

 

Job Responsibilities

See JD for detailed responsibilities:

  • OUTPUT 1 Retained Customers
  • OUTPUT 2 Handled Queries
  • OUTPUT 3 Collected Revenue
  • OUTPUT 4 Dismantled Service
  • OUTPUT 5 Handled Handovers
  • OUTPUT 6 Processed Final Account and Write Off
  • OUTPUT 7 Processed Refunds

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Competencies

FUNCTIONAL KNOWLEDGE

Telkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer Care; Administration; Computer Software; Protocols; Legal Documentation; Telkom Systems; Consultation

FUNCTIONAL SKILLS

Investigation Techniques; Time Management; Interpersonal; Stress Handling Techniques; Analytical; Writing; Communicating; Risk Management; Negotiation Techniques; Decision Making; Problem Solving; Business Acumen; Computer Software; Relationship Management

ATTITUDES/ LEADERSHIP COMPETENCIES

Business Orientated; Ethical; Patient; Dedicated; Honesty; Innovative; Committed; Respect; Accurate; Punctual; Initiative; Responsible; Calm; Assertive; Tolerant; Integrity; Proactive; Customer Focus; Team Player; Eager to learn; Confidential

 

Required Certification

Qualifications

Grade 12 plus modular courses (NQF level 4)

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Experience

2 years experience in a debt collections/ commercial/ or contact centre environment

Special Requirements

Valid driver's license where required Security clearance - integrity assessment

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