Service Representative - Telkom SA Limited
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Core Description
To render an efficient debt collection service in order to meet Telkom's business objectives and to manage debtors effectively through sound credit management principles.
Job Responsibilities
See JD for detailed responsibilities:
- OUTPUT 1 Retained Customers
- OUTPUT 2 Handled Queries
- OUTPUT 3 Collected Revenue
- OUTPUT 4 Dismantled Service
- OUTPUT 5 Handled Handovers
- OUTPUT 6 Processed Final Account and Write Off
- OUTPUT 7 Processed Refunds
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Competencies
FUNCTIONAL KNOWLEDGE
Telkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer Care; Administration; Computer Software; Protocols; Legal Documentation; Telkom Systems; Consultation
FUNCTIONAL SKILLS
Investigation Techniques; Time Management; Interpersonal; Stress Handling Techniques; Analytical; Writing; Communicating; Risk Management; Negotiation Techniques; Decision Making; Problem Solving; Business Acumen; Computer Software; Relationship Management
ATTITUDES/ LEADERSHIP COMPETENCIES
Business Orientated; Ethical; Patient; Dedicated; Honesty; Innovative; Committed; Respect; Accurate; Punctual; Initiative; Responsible; Calm; Assertive; Tolerant; Integrity; Proactive; Customer Focus; Team Player; Eager to learn; Confidential
Required Certification
Qualifications
Grade 12 plus modular courses (NQF level 4)
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Experience
2 years experience in a debt collections/ commercial/ or contact centre environment
Special Requirements
Valid driver's license where required Security clearance - integrity assessment
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