Assistant Technician - Fidelity Services Group

eg. Accountant or Accounting or Kempinski



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Your appointment as an Assistant Technician in the Technical Department is hereby endorsed. This job description supersedes all previous job descriptions issued to you.


REPORTING:

In the execution of your duties, you will report to the Installations Manager - Technical.


PURPOSE
:

The aim of a Wireman is to install security systems as per ADT guidelines.

Key Performance areas:

  • Receive daily consumable requisition form from installation technician
  • Loading the vehicle with all equipment required for the installation including ladders etc.
  • Ensure that vehicle is clean
  • Ensuring that installations are carried out in strict compliance with ADT installation guidelines
  • Assist technician in positioning and securing all electronic equipment.
  • Assist technician to carry out the hand over procedure
  • Load the vehicle with all unused stock, equipment and tools
  • Ensure that client’s premises are left neat and tidy

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Client Liaison:

  • Telephonic assistance with any problems or complaints
  • Give full feedback to clients where necessary

 


General:

  • Have expert knowledge about all facets pertaining to your position
  • Attend all required meetings and training sessions
  • Keep your workstation/office neat and tidy at all times
  • Not abuse company telephone for private calls

 


Standing Operating Procedures

  • Ensure that the disciplinary code is adhered to at all times
  • Standing Operating Procedures must be upheld
  • Meeting and keeping on agreed upon targets – Kemsley
  • Meeting and keeping on agreed upon targets – performance
  • High standard of service must be upheld
  • Ensure SOX compliance at all times
  • Ensure that the Big 5 principles are upheld at all times

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