Operations Administrative Assistant - University of the Witwatersrand

eg. Accountant or Accounting or Kempinski

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Key responsibilities include the following:

  • Assist purchasing of stock by providing anticipated quantities and current stock levels and in line with the University’s related policies and procedures.
  • Issue, monitor stocks of cleaning equipment and materials.
  • Distribute chemicals, consumables and equipment, monthly, weekly and daily.
  • Plan, organize, prioritize and manage the work of subordinates to ensure that work is carried out in accordance with the university performance standards, industry standards and agreed client satisfaction levels.
  • Provide guidance, coach and correct the subordinates by means of corrective action, training and positive motivation. Demonstrate or specifically explain correct procedures or desired performance.
  • Performance is identified, monitored and reviewed in accordance with the University’s performance management policy. Together with subordinates set clear performance expectations and objectives.
  • Administer, maintain and monitor time keeping, staff attendance record keeping and shift/overtime scheduling for submission to Cleaning Operations officer.
  • They will guide subordinates on Human Resource and Employee Relations (ER)related matters and advise on way forward or assist in resolving the matter with the correct processes and procedures.
  • Clientele enquiries and queries are dealt with promptly and efficiently and detailed feedback updated on progress is provided timeously.
  • Develop and maintain healthy relationships with the client and take appropriate action to meet client satisfaction levels.



  • Plans and co – ordinate monthly and weekly spot checks on cleaned areas.
  • Oversee the day to day personnel management of the cleaning service and consult with the cleaning Operations Officer / Cleaning Operations Manager on any formal procedures.
  • Assist in Co-ordinating specialized cleaning and schedule cleaning. i.e. deep cleaning, stripping and sealing, spring cleaning, etc.
  • Maintain and manage effective administration, reports and record keeping systems.
  • Ensure proper handling and maintenance of cleaning equipment.
  • Oversee the implementation of Health and Safety rules, regulations in accordance with University Policy and Procedures and relevant legislation as well as Emergency Fire evacuation procedures.
  • Address and educate Subordinate in terms of personnel hygiene in conjunction with the Transformation office.
  • Report incidents and hazardous conditions and or anything that endangers the safety and security of the University community.
  • Ensure that housekeeping and stacking in the storerooms are done in accordance with legislation.
  • Alcohol and substance Abuse tests as per University’s policies.
  • Required to work shifts, overtime or on weekends.
  • Plan and coordinate all specialized cleaning projects, adhoc cleaning services and events.


  • Grade 12/ NQF4
  • NQF level 5 certificate in Operations/ Hospitality (Service related industry)


  • Valid driver’s license

Required years of related experience:

  • 3- 5 years in cleaning Supervision and Administration
  • 3-5 years’ experience in staff management including discipline, development and working schedules.
  • 2 years’ knowledge in all major areas of building maintenance, cleaning of restrooms, office, kitchens, residents, etc.



Technical Competencies:

  • Cleaning and hygiene
  • Microsoft suite (Excel and word)
  • Ability to manage and & multiple tasks simultaneously

Competencies (Knowledge, skills and behavior)

  • Knowledge of Occupational Health, Safety & Environmental Act OHSE
  • Customer service
  • Communication skills
  • Interpersonal skills
  • Relationship skills
  • Organizational skills

Compliance/Statutory Requirements (Knowledge, Understanding and or training):




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