Administration Broker - First National Bank

purpose

Liaison with clients, financiers and insurers, preparation and submission, assistance with settlements and other general clerical duties.

responsibilities

• Achieve net profit growth for business.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.

• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Gather and distribute relevant business information.
• Manage own development to increase own competencies.

experience and qualifications

• Minimum Requirement : Related Degree or Diploma.
• Experience : 1 year's related experience.
• Person must not be an unrehabilitated insolvent.

additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.