Contact Centre Agent - Outbound at Media24

eg. Accountant or Accounting or Kempinski



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The Witness has a vacancy for an experienced contact centre agent - outbound based in Pietermaritzburg. The Witness is a respected news brand that covers KZN news and publishes across platforms.

Main purpose of the role

To sell the benefits of a product over the telephone to existing and potential clients to ensure targets and standards are achieved and client satisfaction maintained

Key responsibilities:

(The primary tasks, functions and deliverables of the role)

  • May be required to develop a list of potential contacts for cold calling;

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  • Achieve agreed levels of cold-calling activity to increase volume and revenue streams;
  • Meet the agreed level of contact with existing accounts as is necessary to maintain and increase levels of business activity;
  • Ensure first-call resolution in closing sales or addressing client dissatisfaction;
  • Identify sales opportunities and effectively present key features and benefits of product(s) to secure new business;
  • Keep abreast of competitor activity to constantly seek out new revenue-generating opportunities to ensure that targets are met;
  • Adhere to the sales policies and procedures at all times;
  • Obtain, confirm and update all client details accurately and efficiently;
  • Refer customer issues requiring further execution and investigation to back office support teams;
  • Ensure prepayments (where applicable) are processed within appropriate deadlines;
  • Achieve monthly objectives as agreed with the manager;
  • Keep all administrative work updated; and
  • Report on sales opportunities and achievements as required (daily / weekly).

 


Skills and competencies

(The abilities that the individual needs to perform this role effectively)

  • Good Interpersonal skills
  • Good verbal and written skills
  • Good telephone etiquette
  • Ability to work under pressure
  • Time management skills
  • Administrative skills
  • Attention to detail
  • Sales ability and persuasiveness
  • Customer service orientated
  • Target driven

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Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.

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