Contact Centre Agent - Outbound at Media24

eg. Accountant or Accounting or Kempinski

Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.

A Must Read Article: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

The Witness has a vacancy for an experienced contact centre agent - outbound based in Pietermaritzburg. The Witness is a respected news brand that covers KZN news and publishes across platforms.

Main purpose of the role

To sell the benefits of a product over the telephone to existing and potential clients to ensure targets and standards are achieved and client satisfaction maintained

Key responsibilities:

(The primary tasks, functions and deliverables of the role)

  • May be required to develop a list of potential contacts for cold calling;



  • Achieve agreed levels of cold-calling activity to increase volume and revenue streams;
  • Meet the agreed level of contact with existing accounts as is necessary to maintain and increase levels of business activity;
  • Ensure first-call resolution in closing sales or addressing client dissatisfaction;
  • Identify sales opportunities and effectively present key features and benefits of product(s) to secure new business;
  • Keep abreast of competitor activity to constantly seek out new revenue-generating opportunities to ensure that targets are met;
  • Adhere to the sales policies and procedures at all times;
  • Obtain, confirm and update all client details accurately and efficiently;
  • Refer customer issues requiring further execution and investigation to back office support teams;
  • Ensure prepayments (where applicable) are processed within appropriate deadlines;
  • Achieve monthly objectives as agreed with the manager;
  • Keep all administrative work updated; and
  • Report on sales opportunities and achievements as required (daily / weekly).


Skills and competencies

(The abilities that the individual needs to perform this role effectively)

  • Good Interpersonal skills
  • Good verbal and written skills
  • Good telephone etiquette
  • Ability to work under pressure
  • Time management skills
  • Administrative skills
  • Attention to detail
  • Sales ability and persuasiveness
  • Customer service orientated
  • Target driven



Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.



JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in South Africa today on LinkedIn, Glassdoor, Graphic, Job Web South Africa here


Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!


© 2020 - 2021 JobSearch South Africa - Jobs In South Africa

Powered by Yaks Baker