Call Center Agent - Ciazcon

Currently we are searching for a Call Center Agent for Johannesburg, South Africa.

Responsibilities of this Post:

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to the policy requirements.
• Informs clients by explaining procedures; answering questions; providing information
• Maintains communication equipment by reporting problems
• Establishes policies by entering client information; confirming pricing.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplishes sales and organization mission by completing related results as needed.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  
  

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Requirements of this Post:

• Matric.
• At least one (1) years’ experience in a Call Centre environment.
• Excellent data entry and typing skills.
• Excellent English and Afrikaans communication and writing skills.
• Manage large amounts of inbound calls in a timely manner.
• Ability to handle the pressure of difficult clients - always remain calm, friendly, courteous, polite, professional and willing to assist.
• Demonstrate a high level of customer service at all times.
• Attention to detail and accuracy.
• Knowledge of customer service principles and practices.
• Ability to multi-task, set priorities and manage time effectively.

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