Call Center Agent - Ciazcon
Call Centre Jobs In South Africa 2024Jobs In Johannesburg 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Currently we are searching for a Call center Agent for Johannesburg, South Africa.
Responsibilities of this Post:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Processing forms, orders, and applications requested by the customers.
- Routing inbound calls to the appropriate resources.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Following up complicated customer calls where required.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Managing administration, communicating and coordinating with internal departments.
- Recording details of comments, inquiries, complaints, and actions taken.
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Requirements of this Post:
- Matric/ Grade 12.
- Proven work experience as call center agent.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients.
- Conduct efficient administration.
- Ensure adherence to quality, compliance and accreditation standards.
HOW TO APPLY
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- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.