Call Center Agent - Ciazcon

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.






A Must Read Article: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Currently we are searching for a Call center Agent for Johannesburg, South Africa.

Responsibilities of this Post:

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Researching required information using available resources.
  • Providing customers with the organization’s service and product information.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Processing forms, orders, and applications requested by the customers.
  • Routing inbound calls to the appropriate resources.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Following up complicated customer calls where required.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Managing administration, communicating and coordinating with internal departments.
  • Recording details of comments, inquiries, complaints, and actions taken.

ADVERTISEMENT

CONTINUE READING BELOW

Requirements of this Post:

  • Matric/ Grade 12.
  • Proven work experience as call center agent.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients.
  • Conduct efficient administration.
  • Ensure adherence to quality, compliance and accreditation standards.

ADVERTISEMENT

CONTINUE READING BELOW


JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!

FIND CURRENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in South Africa today on LinkedIn, Glassdoor, Graphic, Job Web South Africa here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top

© 2020 - 2021 JobSearch South Africa - Jobs In South Africa

Powered by Yaks Baker

x
advertise