Call Center Agent - Ciazcon

eg. Accountant or Accounting or Kempinski



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Currently we are searching for a Call Center Agent for Johannesburg, South Africa.

Responsibilities of this Post:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to the policy requirements.
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains communication equipment by reporting problems
  • Establishes policies by entering client information; confirming pricing.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

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Requirements of this Post:

  • Matric.
  • At least one (1) years’ experience in a Call Centre environment.
  • Excellent data entry and typing skills.
  • Excellent English and Afrikaans communication and writing skills.
  • Manage large amounts of inbound calls in a timely manner.
  • Ability to handle the pressure of difficult clients - always remain calm, friendly, courteous, polite, professional and willing to assist.
  • Demonstrate a high level of customer service at all times.
  • Attention to detail and accuracy.
  • Knowledge of customer service principles and practices.
  • Ability to multi-task, set priorities and manage time effectively.

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