Call Center Agent - Ciazcon

Currently we are searching for a Call center Agent for Johannesburg, South Africa.

Responsibilities of this Post:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Researching required information using available resources.
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Processing forms, orders, and applications requested by the customers.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Following up complicated customer calls where required.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Managing administration, communicating and coordinating with internal departments.
• Recording details of comments, inquiries, complaints, and actions taken.
  
  

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Requirements of this Post:

• Matric/ Grade 12.
• Proven work experience as call center agent.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients.
• Conduct efficient administration.
• Ensure adherence to quality, compliance and accreditation standards.