Customer Tool Service Agent - Hilti

We’re looking for an enthusiastic, entrepreneurial spirited individual to join our Midrand team in the position of Customer Tool Service Agent. But this is no ordinary customer service role, as ours is a uniquely high-performing and supportive working culture.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Answer incoming/outgoing calls in a positive and friendly manner, in accordance with the rules determined, coordination between the company and customers will be your daily responsibilities. You’ll be providing guidance and following-up to relevant units when necessary.

You will be monitoring customer service workflow and handling customer CCN’s on time as well as regularly tracking KPI's and preparing periodic reports
You’ll be supporting new transformation projects and improving processes in cooperation with internal units from Voice of Customer perspective for better customer experience,

You would be joining a company ranked as a Top Employer, making Hilti a great place to work.

What do we offer?

We’ll give you the necessary resources you need to excel in your role, including one-on-one coaching, and a complete support network to help you day to day. We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets.

Hilti will put their trust in you, giving you ample opportunity and freedom to grow and develop. What we want in return is someone who will not only go the extra mile, but also be the right culture fit, someone who will embrace change, and someone with the talent to move the business forward in their field of work. Additionally, we offer you a competitive salary as part of our employee value proposition.

Why should you apply?

We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

What you need is:

• Diploma/Degree is a plus or currently studying towards
• Excellent English spoken and written
• Good command of MS Office applications, especially in Excel, Powerpoint
• Strong communication, leadership and interpersonal skills,
• Team work orientation and skilled in working with cross-functions,
• Analytical minded, result-oriented and proactive,
• Customer-centric approach,
• Preferably have experience of SAP,
• Determined, energetic and responsible personality,
• Systematic, good at follow-up and prioritization,