Showroom Stockroom Assistant - HomeChoice

The ideal candidate for this role will assist in the running and day to day handlings of the HomeChoice Showroom’s stockroom.

Key Performance Areas

Stock management

• Stock orders, taking constraints into consideration such as storage space and stock on hand
• Assembling of goods delivered for Showroom floor
• Notifying Sales team/Stockroom Controller on goods to be moved to Sales floor
• Maintaining Stockroom according to Business standards
• Replenishing of Spares for breakages

Provide an exceptional customer experience

• Ensure a professional, polite and efficient service is offered by acting as an ambassador
• Take responsibility by ensuring that advice is always given in the customers best interest
• Ensure that positive results are achieved whilst maintaining customer satisfaction
• Continuously work towards improving the customer experience and service delivery
• Assist with floor sales coverage when Stockroom duties are fulfilled
• Assist with meeting Monthly Intake/NSV targets
• Assist with customer queries & same day resolution

Administration & Reporting

• Receipting deliveries from DC
• Receipting goods return with Security
• Liaising with Stockroom Controller on Parcels for Click & Collect
• Overseeing stock transfers to and from the DC as per policy
• Liaising with Stockroom controller goods received

Requirements

Qualifications & Accreditations.

Grade 12 / Matric or Equivalent

Experience & Skills

• Minimum of 1 years stock room experience within a Retail Environment
• Effective communication skills (verbal and written)
• Must be able to work shifts, weekends and public holidays
• Clear credit and criminal record
• Must be computer literate (email, internet, word and excel)
• Excellent telephone and face to face customer etiquette

Attributes & Behaviours

• Customer focused / centric attitude
• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Exceptional attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication
• Team player but able to work independently
• Customer focused / centric attitude