Telemarketing Junior Manager - HomeChoice

eg. Accountant or Accounting or Kempinski



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This role will be ideal for a candidate who will be responsible for driving productivity ensuring operational efficiencies are managed in all activities whilst leading, supporting, developing and motivating a team of telemarketing team leaders.

Here’s what you can expect to be doing in the role

  • Manage sales objectives, revenue targets and operational efficiencies
  • Drive and manage the quality and efficiency standards, ensuring that your teams are adhering to company standards and business requirements eg: dialler utilization, sales efficiencies, quality, production and goods returned
  • Identify areas and implement changes that will improve turnaround time to customers
  • Daily management and accountability of your teams to ensure that the established targets and desired outcomes are achieved
  • Ensure that an exceptional customer experience is consistently achieved
  • People Management
  • Reporting and analysis
  • Projects

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Requirements

A little about who you are

  • Grade 12 / Matric or Equivalent
  • At least 3 years’ experience in leading a team within a target driven environment
  • Competent in MS Office packages (Word, Excel, PowerPoint & Outlook)
  • Must be available to work shifts, weekends and public holidays

Attributes & Behaviours

  • Strong motivational and leadership abilities with a positive attitude
  • Effective decision making and problem solving abilities
  • Deadline and target driven
  • Recognise opportunities for improvement and use initiative to introduce them
  • Excellent interpersonal and communication (both verbal and written) skills
  • Ability to work independently as well as within a team
  • Excellent planning and organisational skills with a proactive approach

Benefits

  • Flexible benefits to structure your own package
  • Creative agile work environment
  • Flexible working hours
  • Café and lounge area
  • Staff restaurant with a variety of healthy meal options

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