Call Centre Intern at Syntell

Job Description:

• To provide a high level of customer service and professionalism to clients by responding to all customer requests in a courteous, efficient, and timely manner via telephonic or email correspondence (omni-channel)
• Handling of queries, capturing information and assigning requests accordingly
• Taking inbound calls and assisting callers and consumers with related requests
• Making Outbound calls to consumers and responding to emails
• Handling of administrative and special tasks when required
• Selling accurate information over the telephone and via email tools
• Adhering to all scripts and processes
• Research via Internet searches if required
• Ad hoc tasks as may be requested from time to time

Minimum Requirements:

• Fluent in English, both verbal and written
• Good Understanding of computer system and standard software including Microsoft Office
• Proven customer service and sales skills
• NQF Level 5 qualification (COMPULSORY)

Competencies:

• Ability to work under pressure and to be decisive
• English language skills required
• Good Typing skills
• Strong Sales ability
• Must be target driven
• Excellent listening skills
• Team player – essential
• Excellent communication skills, both written & verbal
• Excellent interpersonal skills
• Enthusiastic, Self motivated, Proactive, Self managed and flexible
• Attention to detail
• Strong conflict handling skills
• Strong problem solving skills
• Ability to portray positive, professional efficient image through verbal and written