Customer Service Coordinator at Tenneco

eg. Accountant or Accounting or Kempinski



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PURPOSE:

To control all aspects of customer ordering and communication.

KEY RESPONSIBILITIES:

  • Responsibility for all incoming customer orders
  • Understand and analyze customer schedules
  • Complete order book reconciliations in the stipulated timeframes (weekly or monthly) as agreed with each customer and communicate violations with customer and all internal stakeholders
  • Identify and communicate all risks internally
  • Manage customer portals and specific order transmission tools and systems
  • Liaise with customers on all queries or concerns
  • Facilitate expediting and cancellation of orders
  • Ensure all customer contacts and other pertinent customer data is regularly updated on the customer database

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  • Daily / Weekly contact with customers
  • Ensure 100% delivery performance to all customers
  • Analyze and report delivery performance
  • Monitor performance and communicate concerns by liaising with other departments to ensure maximum performance
  • Control all customer forecasts and ensure accuracy of ERP system
  • Analyze customer order trends and communicate this with both customers and internal stakeholders
  • Ensure all required admin functions and activities are performed timeously
  • Update all internal reports daily / weekly / monthly
  • Review and report any new customer data, updates and changes that impacts the business
  • Manage customer surveys, periodic customer certification and all specific customer reporting

Required Experience

MINIMUM REQUIREMENTS:

  • A National Diploma in Logistics or Equivalent
  • 2 Years’ experience within a similar environment

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KEY COMPETENCIES:

  • Computer Literacy (MS Office, with advanced Excel)
  • Excellent written and oral communication
  • Must be able to problem-solve and find solutions
  • Must be performance driven and results orientated
  • Must be decisive and take ownership
  • Must have basic mathematical and numerical skills
  • Must be a team player

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