Call Centre Agent at FirstRand Bank

eg. Accountant or Accounting or Kempinski



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purpose

To action eBucks related incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

responsibilities

  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
  • Demonstrate teamwork as a valued team player
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Contribute to innovation by finding faster and more accurate ways of working

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  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
  • Build and maintain stakeholder relationships
  • Address customer needs in order to meet or exceed customer expectations
  • Act responsibly with work related resources to contribute to cost containment
  • Resolve customer queries received through inbound calls
  • Answer inbound calls in the eBucks call centre to provide product and service information to customers

 

experience and qualifications

  • Minimum Qualification - Grade 12
  • Preferred Qualification - Relevant Diploma
  • Experience - 1-3 years Call Centre Agent Experience
  • Person must not be an unrehabilitated insolvent

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additional requirements

  • This is a 6 months fixed term contract position.
  • Applicants that are from a technical call centre environment will get first preference

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