PSD Contact Centre Agent - Altron
Call Centre Jobs In South Africa 2024Jobs In Midrand 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Agent is responsible to effectively assist customers with general and specific queries, by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholders
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Job Description
- First line contact to commercial customers for all request / query types;
- Basic product support (software related) to commercial customers;
- Trouble shooting reported faults and case management(CRM + MSE)
HOW TO APPLY
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