Call Centre Agents at IQ Academy

IQ Academy is the go-to brand for affordable private higher education in South Africa. With over 10 years experience, IQA has specialised in delivering quality distance education, in the area of business studies, that is accessible and relevant to the diversity of people in our country

We have Telesales Agent vacancies in East London

Role Description

• Outbound telephonic communications to enrol students
• Academy by providing customer service to students and prospective students.
• Keeping up with the business rules and generate leads.
• Achieving set targets and ensuring that students are enrolled

• Employ /call centre/ sales skills and academic and product knowledge to ensure successful enrolments.
• Employ sales skills, academic and product knowledge to ensure students are informed (processes and procedures, product and product benefits), motivated and assisted.
• Through call interaction, promote and reinforce academic submissions and the value of a good education
• Educate students on products and services and why it is important to continue with their education.
• Uphold the brand of IQ Academy by not misrepresenting information to students
• Updating student’s information on IT systems
• Guiding marketing by aligning the outcome of the call to the correct call result
• Have good writing and communication skills
• Answer all product related questions clearly, and professionally
• Working leads efficiently
• Ability to learn retain and absorb large amount of information
• Understanding and applying business rules where applicable

Other relevant duties as assigned by management