Receptionist at Intercare Woodhill Medical and Dental Centre

Intercare Woodhill Medical and Dental Centre situated in Pretoria, seeks to recruit for a Receptionist. The focus of this position is to provide professional customer service by facilitating the patient administration process.

CRITICAL OUTPUTS

• Provide efficient and professional telephone services.
• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
• Direct all customers to the appropriate location, services and appropriate professional.
• Ensure patient confidentiality at all times.
• Ensure that the reception area is always neat and tidy.
• To refer all emergency cases to the nurse’s station according to protocol.

• Assist patients with basic account queries and escalate as necessary.
• Collect all co-payments and account balances according to Intercare policies and procedures.

REQUIREMENTS

• Grade 12
• Administrative experience.
• Previous experience in a customer focused service environment will be advantageous.
• Computer proficiency (MS Office).