IT Help Desk Administrator (12-month contract) at Metier Recruitment

We are seeking an experienced IT Help Desk Administrator on a contract basis (with the option to become permanent) who will be responsible for providing 1 st line technical support to all computer and system users.

In addition to technical support, the IT help desk administrator will support the IT team with various administrative tasks such as procurement, managing invoices, IT asset management and other tasks related to ensuring the optimal operations of the IT department.

The ideal candidate will have skills, knowledge, and experience in the following:

• Provide exceptional support, installation, maintenance and troubleshooting for desktop hardware, peripherals, data backup solutions, mobile devices, wireless, software, anti-virus, file, internet, mail, cloud services and training

• Perform basic network support, installation, maintenance, and troubleshooting
• Communicate with Clients effectively and directly via phone, email, and remote diagnostics to identify and resolve Client reported issues
• Ability to deliver work within agreed timeframes, particularly desktop troubleshooting resolution standards, and adherence to call logging and ticketing processes
• Oversee and update assigned support service requests
• Comfortable in learning new software packages to be able to provide end-user support
• Understand basic functionality of MS Active Directory
• Be able to provide First line Software and end user support
• Be able to provide Server & Network Administration First Line support
• Comfortable communicating and assisting users remotely via telephone or video conferencing
• Comfortable using remote support tools such as TeamViewer or Remote Desktop Is highly organised, accountable, and responsible Ability to work on multiple tasks near-simultaneously and being successful on all tasks
• Adhere to best Information Technology practices, policies, procedures, and directives of the company

Essential Criteria

• 3+ years working in IT support (Deskside, Software & Networks) Grade 12 + A+, N+ or other relevant and recognised IT training certification
• Be prepared to work in a flexible yet delivery orientated environment
• Be prepared to work on multiple projects simultaneously
• Have a passion for data and data presentation / representation Driver’s license and own reliable transport
• Must have high-speed, reliable internet connection at home

Behaviours / Attitudes:

• Problem solving skills
• Conceptual and Analytical thinker
• Good communication / interpersonal skills
• Action / results orientation
• Quality orientation
• Knowledge seeking / learning orientation
• Conduct must always be professional
• Must take ownership of tasks and be accountable
• Team Player