Emergency Contact Centre Agent at SOS Protec Sure
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
RESPONSIBILITIES:
- Taking Phone Calls
- Monitoring Guard Systems
- Monitoring Vehicle Tracking
- General Control Room Duties
- Dispatching necessary personnel to emergency situations
- Informing duty managers of incidents as and when required
- Able to record all incidents in an Occurrence Book (OB) as well as in an Electronic OB
- Receiving complaints and informing management accordingly
- Able to exercise and maintain discipline
- Able to follow instructions accurately
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MINIMUM REQUIREMENTS:
- Grade 12
- At Least Grade C PSIRA registered and accredited, with traceable references
- A minimum of two years’ experience in the security industry Control room
- Fluent in English
- Must be able to work independently and under pressure
- Must be reliable and trustworthy
- Must be able to work shifts and extended hours if necessary
- Strong organizational skills, as well as good interpersonal communication and liaison skills are essential
- Well-groomed appearance
- Of sober habits
- Computer Literacy in MS Office
CORE COMPETENCIES:
- Good communication skills
- Good writing skills
- Good telecommunication skills
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Salary: R4,000.00 - R8,000.00 per month
Experience:
- call center: 2 years (Preferred)
- Cold calling: 1 year (Preferred)
HOW TO APPLY
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