FirstRand Group Call Centre Jobs in Johannesburg
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. We are seeking to recruit a Team Lead within our Telesales department.
purpose
Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client relationship
responsibilities
- Drive significant growth and profitability in the context of cost management.
ADVERTISEMENT - CONTINUE READING BELOW ↓ CONTINUE BELOW ↓
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Monitor and manage the resolution of customer complaints and ensure resolution of escalated customer and staff complaints.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Drive improvement of campaign performance and successes in regard to target market, Quality of data, relevance of offer, customer experience, and customer requirements.
- Contact prospective clients and sell appropriate banking products in order to achieve Team sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios.
- Improve customer satisfaction, experience, and insight through call analysis.
- Report on required Call Centre activities and deliveries to improve business results
- Manage own development to increase own competencies.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
ADVERTISEMENT - CONTINUE READING BELOW ↓ CONTINUE BELOW ↓
experience and qualifications
- Diploma or Degree.
- 3 – 4 years related experience.
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Call Centre Jobs
✅ Call Centre Agent - eThekwini Municipality