Receptionist / Customer Services at Triton Express

Triton Express provides express road freight distribution solutions using the latest in technology and a modern fleet of vehicles, with a reach across South Africa and into various neighbouring southern African states. The Triton Express Group has grown substantially and its current subsidiary companies include Triton Express, Triton Supply Chain Solutions, Triton Fleet Management and Triton Academy.

Our multitude of offerings allows us to cater to the complex needs of our customers without compromising on quality or efficiency. We believe that our people are the heart of our business. We aim to attract, retain and develop employees, reflecting the demographics of South Africa, with appropriate competencies and values in order to achieve a harmonious and stable workforce which is geared for growth and success

Job Functions:Administration,Client Services

Industries: Freight / Shipping / Transport / Import / Export,Logistics

Specification

• Providing a telephone service to clients and staff by:
• Answering in-coming telephone calls, and redirecting as required
• The screening of in-coming calls as and when directed
• Taking and delivering telephone messages
• Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
• Maintaining and monthly updating of National Telephone Listing
• Ensuring that local telephone directories are updated when available
• Assisting with CSD duties
• Maintaining the reception area and receiving visitors by:
• Receiving / signing for parcels etc. and distribute accordingly
• Handling of clients complaints and queries
• General customer care
• General filing as and when required
• General typing as and when required
• Provide general administrative assistance i.e. updating of diesel sheets daily, control petrol slips etc.

Requirements

• Grade 12 minimum
• 1-2 years reception / general clerical experience
• Computer literate - MS Word, Excel, Outlook – or similar e-mail system
• A good understanding of the Freightware management system – or similar
• A basic understanding of warehousing / store procedures
• Ability to work under pressure & work unsupervised the majority of the time
• Ability to communicate both verbally and written on all levels – both internally and externally
• Ability to work as a team player
• Good time management – meeting specific deadlines
• Prepared to work outside normal working hours – as and when required
• Attention to detail at all times – accuracy
• Excellent listening skills
• Self-motivated & reliable
• Presentable and of a professional manner at all times
• Own reliable transport to and from work