Helpdesk Officer - Central Support Services at Ampath

eg. Accountant or Accounting or Kempinski



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Helpdesk Officer - Central Support Services at Ampath





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Purpose of Position:

  • To provide a first line helpdesk support to internal and external clients assisting in the timeous resolving of PC hardware and software problems.

Key Responsibilities:

  • Perform first line technical support to internal and external clients in order to ensure prompt resolution of PC hardware and/or software related problems.
  • Perform Meditech operational tasks in order to maintain system health.
  • Maintain the Meditech backup system in order to ensure effective recording and storage of data.
  • Perform general departmental tasks in order to ensure workflow requirements are met.
  • Maintain good client relations in order to promote the image of Ampath.


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Requirements:

  • Grade 12
  • Relevant IT qualification or equivalent
  • 2-3 years previous helpdesk (telephone support) experience
  • 2-3 years experience in utilising a relevant call logging software
  • 2-3 years Microsoft Office (MS Word, MS Excel and MS PowerPoint) usage and trouble shooting experience.
  • Advanced knowledge of Microsoft based operating systems (Windows 7 / 10)
  • Knowledge of IT infrastructures (Networking connectivity and database)
  • Knowledge and understanding of PC hardware, Network set-up and configuration.
  • Computer skills: Use advanced computer technology effectively.
  • Communication skills: Read, write and speak fluently in English.


Advantageous:

  • 1-2 years helpdesk (telephone support) experience within a Medical environment.
  • 1-2 years HEAT Call logging experience
  • Knowledge of IT infrastructures (Networking connectivity and database)
  • Knowledge of the Meditech system


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Behavioural Competencies:

  • Customer Focus: The ability to handle clients in an effective and professional manner.
  • Problem solving and Analysis: The ability to quickly grasp the core of a problem, attend to relevant detail when analysing a problem and determine the possible causes for a problem.
  • Quality Orientation: The ability to ensure quality and productivity standards are met.
  • Team work: The ability to act as a part of a team and contribute to the overall effectiveness of the team.
  • Technical knowledge: Demonstrate a readiness to originate action.
  • Action orientation: The ability to demonstrate a readiness to originate action.
  • Attention to detail: The ability to identify errors and correct mistakes.
  • Flexibility: The ability to adapt work methods; ideas and habits to align to the changing environment.
  • Stress management: The ability to maintain work performance under pressure.
  • Task structuring: Plan, prioritise and structure own work to achieve objectives.
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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

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