Monitoring Centre Operator at Fidelity Services Group

The aim of a Monitoring Centre Associate is to answer incoming calls as fast as possible, to action signals as fast as possible, to dispatch the appropriate response as fast as possible and to dispatch emergency services to emergency situations as fast as possible.

Duties & Responsibilities:

• Monitor and action all inbound and outbound calls.

• Monitor and action alarms and dispatching appropriate response.
• To interact with clients by relying feedback to them about alarm activations
• To interact with armed response relating to dispatches/feedback & response to alarm activations

• To relay clients request to armed response when & when required
• To ensure that various documentation is completed when needed

Minimum qualifications and experience:

• Matric
• PSIRA registered with Grade C
• Previous Monitoring Centre/Call Centre experience will be advantageous
• Computer literate with fast and accurate typing skills

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.