HomeChoice Sales / Marketing Jobs in Pretoria
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Key performance areas
- Manage the customer journey account opening and order processing
- Ensure customers are greeted on entry. Ensure that her immediate need is ascertained
- Ensure products are visually displayed as in that of the catalogue
- NTF customers are to be encouraged/incentivised to open an account
- Ensure pricing is correct on the product and ascertain customers ATB
- Hand customer over to CS Assistant for order processing
- Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
- Product knowledge and pricing management
- Ensure that you are up to date with the catalogue and HomeChoice Products specific to your product category
- Ensure that you are aware of product features and benefits and are able to sell with conviction
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- Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
- Ensure that you are aware of any competitor products and understand how to up sell
- Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly Visual merchandising and housekeeping
- Ensure that products are visually merchandised in accordance to VM policy
- Ensure housekeeping standards are adhered to in accordance with policy
- Ensure that products are changed regularly and in accordance with VM procedures Meet operational efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Ensure current catalogues and order forms or consistently in stock and displayed accordingly
- Ensure that you are 100% versed in daily operations with regards to click and collect procedure Provide an exceptional customer experience
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery Adhere to quality standards
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
- Adhere to policies, procedures and all business standards and requirements
- Ensure that your appearance is aligned to staff policy, are wearing staff uniforms and name badges as supplied by HomeChoice
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REQUIREMENTS
Qualifications and accreditations
- Grade 12/matric or equivalent Experience and skills
- Minimum of two year Sales experience within a retail environment
- Effective communication skills (verbal and written)
- Must be able to work shifts, weekends and public holidays
- Clear credit and criminal record
- Must be computer literate (email, internet, word and excel)
- Excellent telephone and face to face customer etiquette Attributes and behaviours
- Customer-focused/centric attitude
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Exceptional attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently
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