Showroom Sales Assistant - Casual at HomeChoice

Key performance areas

• Manage the customer journey account opening and order processing
• Ensure customers are greeted on entry. Ensure that her immediate need is ascertained
• Ensure products are visually displayed as in that of the catalogue
• NTF customers are to be encouraged/incentivised to open an account
• Ensure pricing is correct on the product and ascertain customers ATB
• Hand customer over to CS Assistant for order processing
• Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
• Product knowledge and pricing management
• Ensure that you are up to date with the catalogue and HomeChoice Products specific to your product category
• Ensure that you are aware of product features and benefits and are able to sell with conviction

• Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
• Ensure that you are aware of any competitor products and understand how to up sell
• Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly Visual merchandising and housekeeping
• Ensure that products are visually merchandised in accordance to VM policy
• Ensure housekeeping standards are adhered to in accordance with policy
• Ensure that products are changed regularly and in accordance with VM procedures Meet operational efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
• Always ensure that any outstanding tasks are up to date
• Adhere to all service level agreements
• Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
• Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
• Always make sure that the correct information is relayed to customers
• Acquire and accurately capture all necessary information
• Ensure current catalogues and order forms or consistently in stock and displayed accordingly
• Ensure that you are 100% versed in daily operations with regards to click and collect procedure Provide an exceptional customer experience
• Ensure a professional, polite and efficient service is offered by acting as an ambassador
• Take responsibility by ensuring that advice is always given in the customers best interest
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
• Continuously work towards improving the customer experience and service delivery Adhere to quality standards
• Always make sure that the correct information is relayed to customers
• Acquire and accurately capture all necessary information
• Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
• Adhere to policies, procedures and all business standards and requirements
• Ensure that your appearance is aligned to staff policy, are wearing staff uniforms and name badges as supplied by HomeChoice
  
  

REQUIREMENTS

Qualifications and accreditations

• Grade 12/matric or equivalent Experience and skills
• Minimum of two year Sales experience within a retail environment
• Effective communication skills (verbal and written)
• Must be able to work shifts, weekends and public holidays
• Clear credit and criminal record
• Must be computer literate (email, internet, word and excel)
• Excellent telephone and face to face customer etiquette Attributes and behaviours
• Customer-focused/centric attitude
• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Exceptional attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication
• Team player but able to work independently