Inbound Call Centre Agent at Ispani24 Consulting
Call Centre Jobs In South Africa 2024Jobs In Johannesburg 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Great opportunity to join a dynamic and fast growing team for an Inbound Call Centre Agent.
Key Results Areas include:
- Represent the customer to the rest of the business - Customer Advocate
- Demonstrate excellent product and system knowledge
- Handle client queries regarding existing policies and other enquiries
- Assisting clients with queries
- Solving complaints
- Updating clients information
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Experience & Competencies:
- Good reading abilities as some roles require scripted questions
- Flexible and adaptable to working hours – Shifts
- Persuasive negotiation skills
- Intermediate computer skills
- Excellent communication both oral and written
- Applying customer service/care principles to all calls
- Working with People
- Ability to learn and grasp information
- Minimum 1-year previous call center experience (Preferred)
- Excellent listening skills
- Customer Centricity
- Results orientated
- A team player
- Proactive and self-motivated
- Resilient, determined and resourceful
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Qualification
- Matric
- Call Center certificate (advantage)
HOW TO APPLY
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- An application will not in itself entitle the applicant to an interview.